Please note that we do not offer refunds, exchanges on shipped product. If you are a local LA customer, you can exchange your purchase - in store - for store credit. Should this occur, please email us at firstname.lastname@example.org with your order number, picture of products, and we will do our best to work with you!
Due to COVID, note that the merchandise must be unworn, unwashed condition, or otherwise we will charge a cleaning fee of 15%, taken from your store credit. Credit will be equal to the final sale of the garment minus discounts and shipping.
Vintage garments can vary in size so we strongly encourage you to triple check your measurements and the garment’s measurements before purchase. Refer to our How to Measure Your Waist comic for all trousers/pants/jeans orders!
As we’re still a small grassroots company, we cannot accept responsibility for lost, stolen, or mis-delivered packages incurred upon shipping. We are sorry if you have received the wrong item or if the item didn’t work out for you. Feel free to email us email@example.com for any concerns!
All sale items are final sale.
In-store pickup is available for online orders at our Chinatown Los Angeles store on Friday and Saturday, 12pm-4pm. Perfect time to grab some Chinese food too!
All domestic orders are shipped via USPS with Tracking.
We ship international—yay! However, it can take longer to get to you. For example, shipping your order to Australia can take a month or longer. It depends on your postal delivery system. DHL is our preferred shipper. The service is much more expensive - but with only a couple days transit time and the package is fully trackable. We also ship with USPS - which is a more affordable rate - but can two weeks to a month. Also, the package is usually not trackable once it leaves the US. We are not liable for shipping times taking too long. If you need it quickly, pay the extra for DHL :)
Shipping prices are calculated during the check-out process and are based on quantity purchased and your location. Customs and import duties may be applied to your order when it reaches its destination.
Items will ship from Los Angeles, California (United States), with an invoice declaring the exact total of merchandise purchased in US dollars. Insurance is optional for the customer. We do not cover return postage for returns shipments from other countries.
Please contact the shipping service and refer to the tracking number for a more precise estimate once orders have been dispatched.
Please note that due to the COVID-19 outbreak, our store hours are limited, and all orders will be shipped on Fridays and Saturdays only.
Orders will be shipped according to the customer's specified address. East/West Shop is not responsible for items delivered to incorrect shipping addresses. If a shipment is returned to us for any reason, the customer will be responsible for the cost to re-ship.
All shipping times are an estimate and not a guarantee. Shipping speeds for International orders are not guaranteed, but most orders arrive within the estimated window.
East/West Shop is a sustainable concept shop. We believe that a hole does not ruin a garment but rather provides an opportunity for a repair. We look at holes as evidence that a garment is of the Earth - it's perfectly imperfect. The planet's resources are valuable and a hole does not mean it's ruined.
If your garment has a particular imperfection you can't live with please contact us for repair suggestions. We're full of them!
We’re happy to help! Please direct all questions of your order to firstname.lastname@example.org, where we’ll do our best to get back to you as soon as possible. Due to high volume, we do not do support through Instagram.